Returns & Exchanges

At Flora & Fauna, we want you to be completely satisfied with your botanical beauty routine. If a product isn't the right fit for your skin, we offer a hassle-free 30-day return policy for all our natural formulations.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the unused or gently used products in their original eco-friendly packaging to ensure they are protected during transit.

3

Apply the Shipping Label

Print the prepaid return shipping label provided via email and securely attach it to the outside of your parcel.

4

Receive Your Refund

Once our team inspects the returned items at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing